Seller Information and Contact

Last updated: 9 November 2026

1. The seller

The company that sells and licenses Puw, and is the data controller for your purchase and license data:

• Name: Luvi Technologies, Inc.
• Incorporated in: the State of Delaware, USA (a Delaware corporation)
• Address: 651 N Broad St Suite 206, Middletown, DE 19709, USA
• E-mail: support@luvi.io
• Website: https://puw.ai

We have no company or branch in Türkiye. We do not publish a phone number. For questions you can also write to us in the chat on puw.ai (the round button at the bottom right); withdrawal notices, privacy requests and legal notices we take by e-mail.

2. What you can write to us about

One address for everything: support@luvi.io

• Support: questions and problems with installing or using Puw. You can attach the support file you create in Puw; it contains no video and no event descriptions.
• Cancelling a subscription: see section 3.
• Withdrawal: if you are a consumer and your right of withdrawal still applies, you can send your withdrawal notice to this address. A model withdrawal form is in the Pre-contract Information.
• Privacy requests: requests under KVKK Art. 11 or the GDPR. You can also send written requests to the postal address above, marked "Attn: Privacy". We answer within 30 days.
• Legal notices.

If you write from the e-mail address you bought with, or mention it, we can find your subscription faster. Do not send card details by e-mail; payments are taken by Stripe and Luvi never sees card numbers.

3. Cancelling your subscription

• Online: cancel at any time in the Stripe customer portal. You reach it at puw.ai/manage, in Puw under Settings → License → "Manage subscription", or from the link in every e-mail we send you.
• By e-mail: write to support@luvi.io that you want to cancel your subscription.

Cancelling is never harder than buying, and we confirm your cancellation by e-mail. For business customers, cancellation takes effect at the end of the paid year. For consumers, it takes effect within 7 days, and the unused part is refunded within 15 days. The details are in the Refund and Cancellation Policy.

4. Our documents

• Terms of Use and License
• Privacy Notice
• KVKK Notice
• Pre-contract Information
• Refund and Cancellation Policy
• Shop-owner Kit

Customers in Türkiye also have the Mesafeli Satış ve Abonelik Sözleşmesi (the Turkish distance sales and subscription contract). The confirmation e-mail of your purchase carries PDF copies of the exact versions you accepted as attachments, and links to those versioned copies.

5. Complaints and disputes

If something goes wrong, write to support@luvi.io first.

- Consumers in Türkiye: for disputes below the yearly limit set by the Ministry of Trade (186,000 TL for 2026) you can apply to the consumer arbitration committee (tüketici hakem heyeti) where you live; above it, to the consumer court (tüketici mahkemesi). Where the law requires, you must try mediation before going to court.
- Consumers in the EU and the UK: you can turn to the courts and consumer bodies of your country.
- Privacy complaints: in Türkiye, to the Personal Data Protection Board; in the EU, to your country's data protection authority.
- Other customers (businesses, and customers residing in the US): the dispute rules are in the Terms of Use and License.